Frequently Asked Questions - Suzano

Question 1

Does Suzano open affirmative vacancies?

Accepted Answer

Yes, we have programs for affirmative vacancies. Check out more information and learn how to apply on the Affirmative Vacancies page.

Question 2

Does Suzano offer inclusive benefits?

Accepted Answer

Yes, we have extended maternity and paternity leave for all people who become mothers and fathers, whether fathering or adopting a child; marriage leave for homosexual couples and daycare assistance for mothers and homosexuals. Learn more on the People and Culture page.

Question 3

Does Suzano have conservation areas?

Accepted Answer

Yes, about 40% of our entire area is devoted to the conservation of native forests, which is equivalent to approximately 1.1 million hectares. Learn more on the Environment and Biodiversity page.

Question 4

Does Suzano produce packaging?

Accepted Answer

We produce packaging paper, such as Greenpack Suzano®, a versatile and sustainable alternative for flexible packaging; and Greenbag®, special paper that was born to become a bag. Learn more on the Papers and Packaging page.

Question 5

Does Suzano have social development actions?

Accepted Answer

Yes. We promote social development in our areas of activity through efforts to reduce poverty, improve education, and strengthen relationships with our neighboring communities. See the People page for details.

Question 6

Does Suzano have accountability and monitoring channels regarding its Commitments?

Accepted Answer

On the Sustainability Indicators page and in our Sustainability Reports, it is possible to follow the evolution of each Commitment signed by Suzano.

Question 7

Does Suzano have initiatives to take care of the environment?

Accepted Answer

Yes. We believe that to guarantee the future of the next generations, we need to take care of the environment and biodiversity, which are fundamental to the renewal of life on the planet. We are strongly committed to this and we have concrete and ongoing actions to conserve and restore native forests and preserve Brazilian fauna and flora. Check out the details on the Planet page.

Question 8

Does Suzano have an Internship Program?

Accepted Answer

Yes, we have Internship Programs for higher and technical education. Check out more information and learn how to register on the Internship page.

Question 9

Does Suzano have a Trainee Program?

Accepted Answer

Yes, we have a trainee program for recent graduates. Check out more information and learn how to sign up on the Trainee page.

Question 10

How to buy Suzano products?

Accepted Answer

You can contact our team or, in the case of paper, access our e-commerce. To do this, go to the Products and Brands page and select the product you are interested in.

Question 11

How to contact the Suzano sales team?

Accepted Answer

The contacts are available on the Contact Us page, divided according to our products: raw materials, paper and packaging, or hygiene items.

Question 12

How do I work at Suzano?

Accepted Answer

You can check the vacancies and apply for opportunities on the Gupy platform or consult the Work With Us page on this site.

Question 13

How to provide wood or rent land to Suzano?

Accepted Answer

We have different types of business and our forestry team is available to answer your questions. Check out more details and contact channels on the Forest Partnerships page.

Question 14

How to become a Suzano supplier or supplier?

Accepted Answer

We work alongside supplier and partner companies from various segments, which operate in a sustainable and ethical manner. To learn more details and be part of our Value Chain, visit the Suppliers page.

Question 15

I bought a Suzano product and I have questions or complaints, what do I do?

Accepted Answer

Contact our sales team on the Contact Us page according to the product you are interested in: our raw materials, paper and packaging, or hygiene products.

Question 16

Where is Suzano located?

Accepted Answer

We have offices, factories, technology and distribution centers spread all over Brazil and around the world. See our addresses on the Where We Are page.

Question 17

What does Suzano export?

Accepted Answer

Suzano exports pulp and paper and other renewable solutions for the production of items that are present in the daily lives of more than 2 billion people on the planet and exports to more than 100 countries. Find out the details on the Products and Brands page.

Question 18

What does Suzano do?

Accepted Answer

Suzano is the world's largest pulp producer, the largest paper manufacturer in Latin America and the leader in the toilet paper market in Brazil. From our plantations and factories, products are born that are present in the daily lives of more than 2 billion people around the world. These are products such as wrapping paper, books, straws and cups, sanitary napkins, and toilet paper. Combining sustainability with innovation, we seek daily to develop applications to replace materials of fossil origin with renewable options. Learn more on the What We Do page.

Question 19

What does each Suzano unit produce?

Accepted Answer

We produce pulp, paper, and other products based on these materials in different factories in Brazil and Finland. To see what each of our units develops, visit the Where We Are page.

Question 20

What is Biomas?

Accepted Answer

It is a company created as a result of a partnership between Suzano and the banks Itaú Unibanco, Rabobank and Santander, the food industry Marfrig and the mining company Vale. Biomas is an impact company that aims to restore and protect, over 20 years, a total area of 4 million hectares of native forests in different Brazilian biomes, such as the Amazon, the Atlantic Forest and the Cerrado. To learn more, visit the Biomas page.

Question 21

What is Woodspin?

Accepted Answer

Woodspin is a joint venture between Suzano and the Finnish company Spinnova® focused on developing textile fibers based on microfibrillated cellulose derived from eucalyptus. Find out more on the Woodspin website.

Question 22

What is bio-oil and what is it for?

Accepted Answer

Bio-oil, made from eucalyptus biomass, is a sustainable alternative for the partial replacement of fossil products, such as fuels and chemical compounds. Learn more on the Product Innovation page.

Question 23

What is cellulose and what is it for?

Accepted Answer

Plant cells have different components and the main one is cellulose, present in plant species such as eucalyptus, Suzano's base for developing renewable products. In nature, cellulose gives plants stiffness and firmness. In our daily lives, it is present in various items, such as toilet paper, diapers, book paper, among others. Learn more about this raw material on the Suzano Blog.

Question 24

What is microfibrillated cellulose and what is it for?

Accepted Answer

Known as MFC, microfibrillated cellulose is a renewable solution that can be used for various applications and that can replace fossil components. It is a raw material for the production of more sustainable fabrics, fiber cement and cosmetics (such as shampoo, conditioner, moisturizer and sunscreen). Learn more on the Microfibrillated Cellulose page.

Question 25

What is lignin and what is it for?

Accepted Answer

Lignin is an important component of trees and is associated with their protection. And it goes beyond that. Suzano Ecolig, our lignin, is an alternative to replace materials of fossil origin, combining performance with its antioxidant potential, its absorption of ultraviolet (UV) radiation and its binding properties. Learn more on the Lignina page.

Question 26

What is Ecofuture?

Accepted Answer

The EcoFuturo Institute is a non-governmental organization created by Suzano in 1999 with the purpose of transforming people's relationship with nature through environmental conservation and the promotion of knowledge. Find out more on the EcoFuturo page.

Question 27

What is the Closed Project?

Accepted Answer

The Closed Project was the construction of the largest single-line pulp mill in the world, with a production capacity of 2.55 million tons per year. The project, located in Ribas do Rio Pardo, in Mato Grosso do Sul, received an investment of R$ 22.2 billion, one of the largest in the private sector in Brazil today. The Rinas do Rio Pardo unit began operating in July 2024 and was officially inaugurated in December of the same year. Learn more on the Mato Grosso do Sul page.

Question 28

What is SuzanoLab?

Accepted Answer

SuzanoLab is a digital environment to connect startups, universities and other organizations that, like us, believe that it is necessary to find solutions that combine innovation and sustainability. Learn more on the SuzanoLab page.

Question 29

What certifications does Suzano have?

Accepted Answer

In our forestry operations, we have PEFC and FSC® certifications. In industrial operations, we have various types of management certifications. Go to the Certifications page to review them in detail.

Question 30

What are Suzano's brands?

Accepted Answer

We have more than 30 brands of raw materials, papers and hygiene products. These include: Suzano Biopulp, Suzano Ecolig®, Suzano Eucafluff®, Biocup®, Pollen®, Report®, Mimmo®, Neve® and Scala®. Learn more on the Products and Brands page.

Question 31

What are the anti-corruption practices adopted by Suzano?

Accepted Answer

We have zero tolerance for corruption and recognize the importance of transparency and integrity. Therefore, we act in compliance with national and international anti-corruption laws and strive to maintain healthy relationships with governments, business partners and other stakeholders. To learn more, read our Anti-corruption Policy.

In addition, we have a Compliance Program to prevent, detect and respond to various risks. This initiative is organized into eight pillars, distributed across three main axes: Prevention, Detection and Response. To learn more, visit the Compliance page.

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Go to Compliance

Read the Anti-corruption Policy

Question 32

What are Suzano's public commitments?

Accepted Answer

We have 15 Commitments to Renew Life, related to the United Nations (UN) Sustainable Development Goals (SDGs). These include: promoting diversity, equity, and inclusion; combating poverty; combating the climate crisis; offering sustainable products; and conserving biodiversity. To learn more about our goals, visit the Commitments page.

Question 33

What is Suzano's purpose?

Accepted Answer

Our purpose is to renew life starting from the tree. Learn more on the Our Purpose page.

Question 34

How many people work at Suzano?

Accepted Answer

Around 40,000 people, including Suzano employees and outsourced people. Learn more on the People and Culture page.

Question 35

What type of tree does Suzano use in its production?

Accepted Answer

To produce pulp, paper and other products, we use only eucalyptus trees planted and cultivated for this purpose.

Question 36

I have a complaint for Suzano. Which channel is recommended?

Accepted Answer

Você pode entrar em contato com nossa Ouvidoria. O canal de denúncia é confidencial, independente, garante o anonimato e está disponível para toda a equipe e para o público externo encaminharem relatos de situações que possam violar o Código de Ética e Conduta Suzano, nossas políticas e normas, e desobedecer às leis vigentes aplicáveis aos negócios em nossos locais de atuação. E-mail: suzano@denuncias.contatoseguro.com.br